FAQ

Repair FAQ

1. Is my camera really broken?
2. Can you repair any kind of camera?
3. Is my camera worth repairing?
4. Which manufacturer are you authorize by?
5. How do I get service under manufacturer warranty?
6. I am a local dealer.  What can I expect from you?
7. I am a professional photographer.  What can you do for me?
8. How do I send my camera to you?


1.  Is my camera really broken?

Here are a couple of things you can do before contacting us.


Are the batteries good or inserted properly?
This is the first thing most camera store will do for your camera.

Is the unit being operated properly?
Today 's high technology puzzles not only beginners but Professionals as wells. 
Check with manual.

Is the film out of date? For VCR and Camcorder, damaged tape may cause some problems. 

Try with a known good tape.

Was the film processing satifactory? Occassionally, poor processing misleads you.

Checking these few simple items can prevent you from incurring any unnecessary expenses.

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2.  Can you really repair any kind of camera?

One of the most common reasons for not being able to repair a camera is because parts are not available.  Many parts have been discontinued and most local repair shops do not carry many stock parts.   However, International still carries a large quantity of stock parts for even the oldest cameras, such as canon F-1 or A-series, Nikon F series,
Minolta SRT-series, Pentax ME or ME super, etc. In case we cannot repair your camera we will return it at our expense. Here is a listing of manufacturers we service today.


*  Argus *  Bell
& Howell   
*  Bolex
 Bronica
*  Canon
 Chinon
 Kodak *  Eumig
*  Exakta *  Fujica *  GAF
 G.E

 GoldStar
 Gossen
 Hasselblad
  

 Hitachi

 JVC *  Kalimar *  Konica
 Leica

 Magnavox
 Mamiya *  Minolta *  Minox

 Miranda *  Nikon
 Olympus
 Panasonic

 Pentax
 Petri
 Polaroid
 Prakitca

 RCA
 Retina *  Revere
 Ricoh

 Rollei
 Smasung *  Samyang
 Sharp

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3. Is my camera worth to repair?

Here is a general quideline for repair cost.




<Cameras>

Digital AUTO FOCUS (DSLR)

Single Lens Reflex camera- Consumer Consumer Cameras $85 - $150
Single Lens Reflex camera- Pro Pro Cameras (Full frame) $100-$350
     
Consumer Point-n-Shoot (Small camera) $50 - $120
Sensor Cleanings DSLR (Big camera) $55
  Point-n-Shoot (Small camera) $60
     
Film 35mm Bodies    
Non Auto Focus Single Lens Reflex camera $50 - $120
Auto Focus Single Lens Reflex camera $50 - $120
Point-n-Shoot Point-n-Shoot (Small camera) $50 - $120
Rangefinder Rangefinder $100 - $250
     
Medium Format    
Bodies Manual or Auto Focus $90 - $200
Backs Film $50 -$120
  Digital Call or Email
Prisms   $100-$150
Twin Lens Reflex (TLR)   $100-$220
     
     
< Lenses >    
35mm Film manual Lenses    
Fixed Focal   $50 -$120
Zoom lenses   $70-$150
Fast / High End Lens F2.8 or Pro Series $100 -$220
     
Medium Format film Lenses    
Non Shuttered Lenses Fixed $50 -$120
  Zoom $100-$150
Shuttered Lenses Fixed $100-$180
  Zoom $150-$200
     
Large Format Lenses    
Shuttered Lenses   $80-$150
     
     
<Flashes>    
All   $80-$145

If your unit has been damaged from sand, water, or abuse, or
requires a large number of parts, the repair price may behigher.

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4. Which manufacturer are you authourze by?

 As of today, International is authourized by Canon, Nikon, Minolta, and Fuji.

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5. How do I get service under manufacturer warranty?

 To obtain warranty service, you need to submit a copy of the sales receipt & warranty card along with the defective equipment.  Upon inspection, we will repair your equipment and return it to you as soon as possible.


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6. I am a local dealer. What can I expect from you

We service more than 300 local repair shops in the States.  If you are looking for any reliable repair station for external repair, we are ready to help your customer.   To obtain our dealer pricing guide, please contact us by e-mail.


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7. I am a professional photographer. What can you do for me?

We fully understand that you make a living with your equipment. For any professional equipment, we try to assign top priority so that your equipment may be ready within 3 business days.

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8. How do I send my camera to you?

Good packing is extremely important.  here are some packing tips.

  Be sure to wrap the equipment with proper packing material such as bubble wrap or packing peanuts.
  Choose a box with enough room to protect the contents.
  If possible, enclose a sample picture.
  If possible, take out the film from the camera. We are not liable for film.
 Pad the box with bubble wrap or packing peanuts to prevent moving.