Is my camera really broken?
Here are a couple of things you can do before contacting us.
Are the batteries good or inserted properly?
This is the first thing most camera store will do for your camera.
Is the unit being operated properly?
Today ‘s high technology puzzles not only beginners but Professionals as wells.
Check with manual.
Is the film out of date?
For VCR and Camcorder, damaged tape may cause some problems. Try with a known good tape.
Was the film processing satisfactory?
Occasionally, poor processing misleads you.
Checking these few simple items can prevent you from incurring any unnecessary expenses.
Can you really repair any kind of camera?
One of the most common reasons for not being able to repair a camera is because parts are not available. Many parts have been discontinued and most local repair shops do not carry many stock parts.
However, International still carries a large quantity of stock parts for even the oldest cameras, such as canon F-1 or A-series, Nikon F series, Minolta SRT-series, Pentax ME or ME super, etc. In case we cannot repair your camera we will return it at our expense. Here is a listing of manufacturers we service today.
Is my camera worth to repair?
See repair cost general guideline on menu.
Which manufacturer are you authourized by?
As of today, we are authorized by Canon, Nikon, Minolta, and Fuji.
How do I get service under manufacturer warranty?
To obtain warranty service, you need to submit a copy of the sales receipt & warranty card along with the defective equipment. Upon inspection, we will repair your equipment and return it to you as soon as possible.
I am a local dealer. What can I expect from you?
We service more than 300 local repair shops in the States. If you are looking for any reliable repair station for external repair, we are ready to help your customer. To obtain our dealer pricing guide, please contact us by e-mail.
I am a professional photographer. What can you do for me?
We fully understand that you make a living with your equipment. For any professional equipment, we try to assign top priority so that your equipment may be ready within 3 business days.
How do I send my camera to you?
Good packing is extremely important. here are some packing tips.
Be sure to wrap the equipment with proper packing material such as bubble wrap or packing peanuts.
Choose a box with enough room to protect the contents.
If possible, enclose a sample picture.
If possible, take out the film from the camera. We are not liable for film.
Pad the box with bubble wrap or packing peanuts to prevent moving.